Welcome to the CBP TSD Transition Portal
Welcome, and thank you for your interest in supporting the CBP Technology Service Desk (TSD) contract effort. This portal has been created to provide incumbents and prospective team members with timely updates, important transition information, staffing communications, and ongoing program announcements as information becomes available.
The contract team is led by AretecSBD as the Prime Contractor, with Chronos Operations and Alagant proudly supporting as subcontractor partners. Together, our organizations are committed to building a collaborative, innovative, and mission-focused team environment that supports both employee success and customer excellence. We are excited for the opportunity to work together and foster a strong long-term working relationship throughout the life of the contract.
Positions supported under this effort fall within the following scope areas:
• Program Management
• TSD Tier 1 Operations
• TSD Advanced Support
• ACE Account Service Desk (ASD)
As the transition progresses, this portal will serve as a central location for updates regarding recruiting efforts, onboarding activities, staffing timelines, program information, upcoming town halls and other important communications related to the CBP TSD effort.
We appreciate your interest and look forward to partnering together in support of this important mission.
Frequently Asked Questions (FAQs) – CBP TSD Transition
1. Who is the Prime Contractor for this effort?
AretecSBD is the Prime Contractor for the CBP TSD effort, supported by Chronos Operations and Alagant as subcontractor partners.
2. Will incumbent employees be given an opportunity to interview?
Yes. The team is actively engaging with incumbents to discuss available positions aligned with the contract scope and staffing requirements.
3. Will positions remain remote or onsite?
Most positions are expected to remain remote, with select roles requiring onsite support based on contract and customer requirements. GFE and PIV pickup will need to be coordinated at one of the pickup locations.
4. Will current salaries and benefits remain the same?
Compensation and benefits will be discussed during the recruiting and offer process. Every effort will be made to provide competitive compensation packages aligned with contract requirements and labor categories.
5. Will my current government-issued equipment transfer to the new contract?
Equipment transfer processes are determined by the Government and incumbent contractor coordination. Additional guidance regarding existing laptops, badges, tokens, and other government-furnished equipment will be communicated as it becomes available.
6. Will my background investigation (BI) or clearance package transfer?
In many cases, existing BI packages and clearances may be transferable, subject to Government approval and reciprocity processes. The security team will provide guidance during onboarding.
7. Will I need to complete a new onboarding process?
Yes. All employees transitioning to the new contract will complete company onboarding requirements, including HR documentation, security processing, and any customer-required forms.
8. Will there be any interruption in employment during transition?
The transition team is working closely with the Government and incumbent staff to minimize any disruption in support and onboarding timelines.
9. How will updates and communications be shared?
Updates regarding staffing, onboarding, timelines, and transition activities will be posted through the transition portal and communicated directly by the recruiting and program management teams.
10. Who should I contact if I have questions during the transition?
Questions may be directed to the recruiting or transition team contacts listed within the portal communications.
Click on the blue "Questions" button in the upper right-hand corner of this page to submit questions.
Our EEO Policy
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on basis of disability. The Corporation's Affirmative Action Plans are available for review by employees and job seekers by contacting the EEO/AA Officer to schedule an appointment during business hours. Equal Opportunity Employer/Veterans/Disabled. Native Preference under PL 93-638. Drug-free workplace. We participate in the E-Verify Employment Verification Program. Read Chenega Corporation's Equal Opportunity Statement.
EEO is the law: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Pay Transparency Nondiscrimination Provision
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm