Duties and Responsibilities: 

• Perform the full range of maintenance on assigned products, including repair, on-site troubleshooting, installation, removal, retrofit, preventative maintenance activities, and customer call assistance. 
• Take responsibility for customer satisfaction by providing timely and courteous service with minimal support from other personnel.
• Observe all service call procedures, including preliminary notification to the customer of call receipt with an Estimated Time of Arrival (ETA) whenever possible. 
• Keep service management informed of potential customer issues if unable to resolve. 
• Participate as a full member of a service workgroup and contribute to the group’s productivity. 
• Demonstrate the required product proficiency by successfully completing the product training.  
• Perform mechanical adjustments and troubleshoot to the Field Replaceable Unit (FRU) level. The FRUs may be electrical, electronic or mechanical in nature and are defined during product training.   
• Diagnose and repair using product documentation, digital multi-meter, and fault codes. 
• Accurately report all activities and time using the prescribed methodology to ensure accurate customer records and internal records. 
• Manage assigned parts, tools, and any other assets provided. 
• Communicate with customers the status of their current service call and address any other service concerns they may have with the product.  
• Provide timely and courteous customer service to facilitate customer satisfaction. 
• Meet and/or exceed all required standards, such as Customer Notifications (ETA), Response Time, Product Repair Hours, Parts Cost, First Time Fix, and Call-Backs. 
• Responsible for all maintenance of the equipment, including installation, troubleshooting, network connectivity, configuration and reconfiguration as required, and training of key operators.
• Other duties as assigned

Minimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)

• Certificate or diploma from a recognized technical school, or college in the field of electronics, electrical repair, reprographics, or a related field.
• 2+ years of related field experience as a technician may be substituted for the certificate or diploma. 
• 1+ years of relevant experience. 
• Experience to include: 
  • Experience or formal training in AC-DC electrical/electronic required. 
  • Functional knowledge of light industrial electricity and digital electronics and use of digital multi-meter. 
  • Field experience as a technician working with business technology such as PCs, network connected printers, and networked equipment. 
  • Experience with Xerox or other industry print and scan devices.
• PC skills are required for this position. 
• Skill demonstration required in IE Navigation, File saves and moves, Internet connectivity.
• Must always have reliable transportation and possess a valid driver’s license. 
• Ability to successfully pass a drug-screening, DMV, and background check. 
• Secret clearance required.

Knowledge, Skills and Abilities:

 
Chenega Corporation and family of companies is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled/Sexual Orientation/Gender Identity
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program.
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